THE 21ST CENTURY SOLUTION FOR YOUR BUSINESS
Remember the good old days when customers came first? You called customer service, the phone would ring, and then you got a nice, polite and knowledgeable person on the other end? We didn’t think you’d remember. Sadly, most companies have forgotten this is the cornerstone for a successful business.
The truth is over the past decade customer service has suffered. For many companies it is nonexistent. In fact, this is the number one complaint from most people who are surveyed on the subject. Some companies have sacrificed taking proper care of their biggest resource in order to save a few bucks. Don’t they know this is counterproductive? Does anybody care about good customer service anymore? We would like to believe the answer is yes, but what’s a company to do when costs are out of control? How do they save on the huge over head of staffing their call centers?
Pacifica Media Inc. is the answer! We are the perfect blend of excellent customer service and money saving solutions.
Boiler rooms and physical call centers are expensive and out dated. Your company needs a CSR solution for the 21st century, and we won’t have robots answer your calls. Your customer’s calls will be answered by one of our friendly and informed reps. Remember, customer service directly reflects on your business. The people on the front line answering your calls say a lot about you and your company.
ALL OF OUR U.S BASED SERVICES ARE OFFERED IN ENGLISH AND SPANISH
All of our operators are located in the U.S., and we will staff bilingual agents upon request. We guarantee that your customers will be understood and have a pleasant calling experience with our agents.
STOP PAYING FOR EXPENSIVE IDLE TIME.
What is idle time? The vast gap between calls. Eliminate this from your costs and you can actually turn a profit. If your company is paying per hour, chances are they will be spending a lot more money to pay people to just sit around, thus affecting their bottom line negatively. Sign up with us and start saving on the overhead and the hassles. We have low per talk minute rates to fit your company’s budget.
PEACE OF MIND.
No worries or liabilities of staffing and hiring for your call center. We handle all of those headaches so you can concentrate on your business. You have full control without the worry and hassle. You may point your traffic to our switch or we can staff your platform or system. The choice is yours! We do include the monitoring of our agents for quality control. SECURITY and experience are affordable . We are a licensed, professional corporation based in Nevada. Plus, our principals have run call centers since 1988, so that’s experience you can count on! We know the product we are selling and we know what customer satisfaction means, not just for your customers but for you and your business. If you are ready to start saving money for your small or large business, please click the link below to get started.